Logging a Support Call
Modified on: Mon, 18 Sep 2023 5:56 PM
Self Service Portal URL: https://indigohelpdesk.freshservice.com/
Email: support@indigo.co.uk
Telephone: +44 (0)191 375 6701
Pre-Requisite: Active Account
Activate your FreshService account via the email link you have received (please check the junk folder if you have not received this) or navigate to portal and reset password
Log a Call
To log a call via the Service Portal navigate to https://indigohelpdesk.freshservice.com/ and select
- Report an Issue
Complete the required details on the form ensuring you provide sufficient detail, this will allow us to accurately perform triage and find a progression path for your query within good time.
On completing the data input select Submit and the Support Team will receive the log you have created.
If you require urgent assistance, please contact the Support Team on +44 (0)191 375 6701 or in the interim log a fault with us via email support@indigo.co.uk