Fixing StayLinked Issues (Session Start Failed)

There may be times that due to the backup process, the RDTs will not connect to the system and may have an error on the screen such as:

Is the IXBACK3 subsystem running?

Check via command WRKSBS, followed by F11 to see the Status

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If the subsystem is not running, then issue command STRSBS RDTSIGNON/IXBACK3

Is the StayLinked server running?

Check via command WRKSBS, followed by F11 to see the Status.

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If the subsystem is not running, then issue command STAYLINKED/STRSERVER

If the StayLinked server is running but the RDT’s still do not have a signon screen then try ending and restarting the StayLinked server with the following commands:

ENDSBS STAYLINKED *IMMED

wait for subsystem to end

STAYLINKED/STRSERVER

This should allow the guns to re-connect.

If users are unable to access a browser, please review the following:

Are the HTTP Server instance jobs running?

Check via command WRKACTJOB SBS(QHTTPSVR) JOB(<instance name>)

The screen below shows that no jobs are running.

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To start the jobs issue command STRTCPSVR SERVER(*HTTP) HTTPSVR(<instance name>)

Thanks,