Fixing StayLinked Issues (Session Start Failed)
Modified on: Wed, 13 Dec 2023 10:28 AMThere may be times that due to the backup process, the RDTs will not connect to the system and may have an error on the screen such as:
Is the IXBACK3 subsystem running?
Check via command WRKSBS, followed by F11 to see the Status
If the subsystem is not running, then issue command STRSBS RDTSIGNON/IXBACK3
- Is the StayLinked server running?
Check via command WRKSBS, followed by F11 to see the Status.
If the subsystem is not running, then issue command STAYLINKED/STRSERVER
If the StayLinked server is running but the RDT’s still do not have a signon screen then try ending and restarting the StayLinked server with the following commands:
ENDSBS STAYLINKED *IMMED
wait for subsystem to end
STAYLINKED/STRSERVER
This should allow the guns to re-connect.
If users are unable to access a browser, please review the following:
Are the HTTP Server instance jobs running?
Check via command WRKACTJOB SBS(QHTTPSVR) JOB(<instance name>)
The screen below shows that no jobs are running.
To start the jobs issue command STRTCPSVR SERVER(*HTTP) HTTPSVR(<instance name>)
Thanks,