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Fixing StayLinked Issues (Session Start Failed)

Modified on: Wed, 13 Dec 2023 10:28 AM

There may be times that due to the backup process, the RDTs will not connect to the system and may have an error on the screen such as:




Is the IXBACK3 subsystem running?

Check via command WRKSBS, followed by F11 to see the Status

A screenshot of a computerDescription automatically generated

If the subsystem is not running, then issue command STRSBS RDTSIGNON/IXBACK3


 

  1. Is the StayLinked server running?

Check via command WRKSBS, followed by F11 to see the Status.

A screenshot of a computerDescription automatically generated

If the subsystem is not running, then issue command STAYLINKED/STRSERVER

If the StayLinked server is running but the RDT’s still do not have a signon screen then try ending and restarting the StayLinked server with the following commands:

ENDSBS STAYLINKED *IMMED

wait for subsystem to end

STAYLINKED/STRSERVER


 

 This should allow the guns to re-connect.



If users are unable to access a browser, please review the following:

Are the HTTP Server instance jobs running?

Check via command WRKACTJOB SBS(QHTTPSVR) JOB(<instance name>)

The screen below shows that no jobs are running.

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To start the jobs issue command STRTCPSVR SERVER(*HTTP) HTTPSVR(<instance name>)



Thanks,

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